The minimum order quantities for custom-printed cups on most items are 500 units.

To make sure we meet your event date, please specify the event date in the order in the cart or contact info@coffeecupmedia.com.au with details! In some cases, expedited shipping will be required to meet your date.

Please note that we do our best to accommodate rush orders but we are not responsible if they do not arrive on time on account of shipping delays. Rush orders are final sale and not refundable.

Every order will receive a digital art proof within 24 - 48 hours for review after placing an order. Since we must have your email approval before moving to production, your timely response is critical. Please check your email regularly, and if you don’t receive a proof within the time frame please contact us right away!

We will require email approval in order to proceed with the order and put it into production.

*We offer up to 3 complimentary proofs for each item in your order. Additional proofs require a $15 fee for the next 3 proofs.

Please note that there is no extra cost to do 2-sided printing on any of our cups. You can have two different artworks on each side as long as it meets our colour minimums.

Please note lids are sold separately and can be ordered to match your choice of cups.

Shipping will be calculated based on the number of items in the order, weight and dimensions of the boxes, and destination. These rates will vary depending on the shipping courier and shipping method.

If you have any questions about shipping, feel free to contact us.

• Email: info@coffeecupmedia.com.au

If you’d like to add an item to your current order or increase the quantities, you would need to place a new order on our website.

We would require a high-resolution image or a vectorised version in a file format such as .ai, .eps or .pdf.

We can only print a maximum of 4 colors (CMYK) on cups.

We are able to provide a digital art proof. This proof is a representation of what your logo would look like on the product.

Artwork file should be (.ai or .eps file if possible)

Specific your PMS colour(s) (colour that the logo will be printed in)

Once we receive your email, a representative will get back to you with the proof.

You can visit the product page of the cup you are interested in, which has the template of the imprint area for that product.

Please note that colours are matched based on the CMYK variable provided in the artwork. We guarantee to match the CMYK colours by one shade up or down. Please note that the CMYK colours reflected on computer screens or printers may vary from the actual printed colour when it is printed on the product.

Depending on the material of the cup, the colour may appear lighter or darker.

Rush production starting at 3 -5 days is available (additional fees will apply).

The standard lead time for custom printed cups under 5,000 units is 7 - 10 work days from approval and prepayment (excludes shipping time).

For orders that are over 5,000 units, the standard lead time is 10 – 15 work days from approval and prepayment.

*During peak season, these times can be extended to 10 - 15 work days or longer.

*Shipping time varies with location.

All orders are shipped out of our Sydney and Melbourne location.

No, we do not ship to PO Boxes. We will require a full shipping address for the order.

Please inspect your item upon receipt, and if you notice any damage to the boxes, please indicate when signing for the delivery.

If your order was damaged during shipping, please contact us as soon as possible.

• Images or videos of the damaged items

• A description of what was damaged including number of products Once we’ve received the details, we will be in touch with you regarding next steps.

Recyclable plastic cups, typically made from PET, PP, or PS, can be processed and reused to create new products, reducing waste and conserving resources, though they must be clean to be effectively recycled.

Compostable plastic cups, made from plant-based materials like PLA, biodegrade into natural elements under proper composting conditions, offering a lower carbon footprint and reduced landfill waste but requiring industrial composting facilities for effective breakdown.

Compostable plastic cups do have a storage life, as they are made from plant-based materials like PLA that can degrade over time, especially when exposed to heat, humidity, and sunlight. Typically, they have a shelf life of about 6 to 12 months when stored in a cool, dry place. To ensure their effectiveness and maintain their structural integrity, it is important to use them within this period and follow proper storage guidelines.

Australia's single-use plastic ban, which aims to reduce plastic waste and its environmental impact. Various states and territories, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory, and the Northern Territory, have implemented or are in the process of implementing regulations that restrict or ban certain single-use plastics, including plastic cups. To comply with these regulations, we offer recyclable and compostable alternatives that align with Australia's environmental goals and legal requirements.